What is your return policy?

All sales are final. Because each item is handmade or made-to-order, I don’t accept returns, exchanges, or cancellations. That said, if your order arrives damaged or there’s an issue with your item, please reach out within 7 days of delivery.

My order arrived damaged — what should I do?

Oh no! Please send me a photo of the damaged item and your packaging to limesandlilly@gmail.com within 7 days of delivery. I’ll do my best to replace or refund the damaged item as quickly as possible.

Do you offer order cancellations?

Yes — you can cancel your order within 4 hours of purchase by emailing limesandlilly@gmail.com. After that, orders start processing right away and can’t be canceled.

Can I change my shipping address after ordering?

If your order hasn’t shipped yet, contact us as soon as possible at limesandlilly@gmail.com. We'll do our best to update it before it goes out. Once it’s shipped, we can’t make changes.

How long does shipping take?

Most orders ship within 2-3 business days. Delivery usually takes 7–10 business days depending on USPS speed and location. You’ll receive an email with tracking once your order ships!