Shipping policy

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). During new product launches, sales, or busy seasons, processing times may take a little longer.

Shipping Methods

Orders are shipped via USPS or UPS, depending on size and destination.

• Stickers and small items: Usually ship as letter mail (with limited tracking) to keep costs affordable.

• Larger orders, bundles, or international packages: Ship with tracking included.

Once your order ships, you’ll receive a confirmation email with tracking details (if applicable).

 

Estimated Delivery Times

• U.S. Orders: 7–10 business days after shipment

• International Orders: 2–6 weeks, depending on customs and destination

Please note: these are estimated time frames, and actual delivery may vary due to postal or customs delays that are out of our control.

 

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes once the package reaches your country. These charges are the buyer’s responsibility. Limes & Lilly is not responsible for delays or additional fees caused by customs.

Lost or Delayed Mail

Once your order has been handed to the carrier, Limes & Lilly is not responsible for lost or delayed mail. If your package appears lost, please check with your local post office or customs office first. We’re happy to help guide you through a USPS or UPS claim if needed — just email us at limesandlilly@gmail.com.

 

Incorrect Addresses

Please double-check your address before checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.