Refund policy

 

All Sales Final

We do not accept returns or exchanges. All sales are final.

Order Changes & Cancellations

Need to change or cancel an order? We accept cancellations within 4 hours of purchase. Email limesandlilly@gmail.com with your order number.

Damages & Issues

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at limesandlilly@gmail.com.

Please include your order number and clear photos of the issue. We’ll review and, if approved, offer a replacement or a refund for the affected item(s).

Non-Returnable Items

Because all sales are final, we do not accept returns on any items, including sale items and gift cards.

Refunds (when approved for damages/issues only)

Once we review your claim and it’s approved, we’ll process a refund to your original payment method or send a replacement. Banks and card issuers may take additional time to post the credit.